.lcf-wrap {
     font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; 
     color:#1a1a1a; 
     max-width:1200px; 
     margin:0 auto; 
     padding:24px 16px;
     }
.card-style{
   display:flex;
   justify-content: space-between;
   align-items: center;
}
.lcf-wrap *, .lcf-wrap *::before, .lcf-wrap *::after { 
    box-sizing:border-box;
 }
.lcf-header {
     margin-bottom:24px;
     max-width:650px;
     }
.lcf-header h1 { 
    font-size:28px; 
    margin:0 0 6px; 
    font-weight:700; 
    letter-spacing:-.01em; 
}
.lcf-header p {
     margin:0; 
     color:#555; 
     font-size:15px; 
    }
.lcf-grid { 
    display:grid; 
    grid-template-columns: 1fr 360px; 
    gap:24px; 
    align-items:flex-start; 
}
@media (max-width: 900px) { 
    .lcf-grid { 
        grid-template-columns: 1fr;
     } 
     .lcf-sidebar { 
        position:static !important; 
    } 
}
.lcf-main {
     display:flex; 
     flex-direction:column; 
     gap:16px; 
    }
.lcf-card { 
    background:#fff; border:1px solid #e5e7eb; 
    border-radius:12px; 
    padding:20px; 
    box-shadow:0 1px 2px rgba(0,0,0,0.03); 
}
.lcf-step-head {
     display:flex; 
     align-items:center; 
     gap:12px; 
     margin-bottom:14px;
     }
.lcf-badge { 
    width:30px; 
    height:30px; 
    border-radius:50%; 
    background:#d82430; 
    color:#fff; 
    display:inline-flex; 
    align-items:center; 
    justify-content:center; 
    font-weight:700; font-size:14px; 
    flex-shrink:0; 
}
.lcf-step-head h3 {
     margin:0; font-size:17px; 
     font-weight:600; 
    }
.lcf-step-head .lcf-sub {
     color:#6b7280; 
     font-size:13px; 
     margin-top:2px; 
     display:block; 
    }
.lcf-row { 
    display:flex; 
    gap:12px;
     flex-wrap:wrap; 
    }
.lcf-row > * { 
    flex:1 1 180px; 
    min-width:0; 
}
.lcf-field label {
     display:block; 
     font-size:13px; 
     font-weight:600; 
     color:#374151; 
     margin-bottom:6px;
     }
.lcf-field input[type="text"], .lcf-field input[type="date"], .lcf-field input[type="url"], .lcf-field textarea, .lcf-field select {
    width:100%; 
    padding:11px 12px;
     border:1px solid #d1d5db; 
     border-radius:8px;
      font-size:14px;
       background:#fff;
        font-family:inherit;
}
.lcf-field input:focus, .lcf-field textarea:focus, .lcf-field select:focus { 
    outline:none;
     border-color:#d82430; 
     box-shadow:0 0 0 3px rgba(216,36,48,.12);
 }
.lcf-field textarea { 
    resize:vertical;
     min-height:110px; 
    }
.lcf-btn { 
    display:inline-flex; 
    align-items:center; 
    justify-content:center;
     gap:8px; padding:11px 18px; 
     border:none; border-radius:8px; 
     font-size:14px; font-weight:600;
      cursor:pointer; 
      font-family:inherit; 
      transition:background .15s, opacity .15s; }
.lcf-btn-primary {
     background:#d82430; 
     color:#fff; 
    }
.lcf-btn-primary:hover {
     background:#b91d28;
     }
.lcf-btn-primary:disabled { 
    opacity:.5; 
    cursor:not-allowed; 
}
.lcf-btn-ghost { 
    background:#f3f4f6;
     color:#111827;
     }
.lcf-btn-ghost:hover { 
    background:#e5e7eb;
 }
.lcf-btn-full {
     width:100%; 
     padding:14px;
      font-size:15px; 
    }
.lcf-order-ok { 
    margin-top:12px; 
    padding:12px 14px; 
    background:#ecfdf5; 
    border:1px solid #a7f3d0; 
    border-radius:8px; 
    color:#065f46;
     font-size:14px; 
     display:none; 
    }
.lcf-order-ok.lcf-show { 
    display:block; 
}
.lcf-items { 
    display:grid; 
    grid-template-columns: 
    repeat(auto-fill,
     minmax(260px, 1fr)); 
     gap:10px; 
    }
.lcf-item { 
    position:relative; 
    display:flex; 
    align-items:center; 
    gap:12px; 
    padding:12px; 
    border:1px solid #e5e7eb; 
    border-radius:12px; 
    cursor:pointer; 
    background:#fff; 
    transition:border-color .15s, background .15s, box-shadow .15s, transform .05s; 
}
.lcf-item:hover { 
    border-color:#d82430; 
    box-shadow:0 2px 6px rgba(216,36,48,.08); 
}
.lcf-item:active { 
    transform:translateY(1px); 
}
.lcf-item input[type="checkbox"] { 
    position:absolute;
     opacity:0; 
     pointer-events:none; 
     width:0; 
     height:0; 
    }
.lcf-item.lcf-selected { 
    border-color:#d82430; 
    background:#fff7f7; 
    box-shadow:0 2px 10px rgba(216,36,48,.14); 
}
.lcf-item-thumb {
     width:52px;
     height:52px;
     border-radius:8px;
     background:#f3f4f6 center/cover no-repeat;
     display:flex;
     align-items:center;
     justify-content:center;
     color:#9ca3af;
     font-size:11px;
     font-weight:600;
     flex-shrink:0;
     border:1px solid #e5e7eb;
     display:none;
    }
.lcf-item-thumb-whole, .lcf-item-thumb-empty { 
    background:#f9fafb; color:#9ca3af; 
}
.lcf-item.lcf-selected .lcf-item-thumb-whole {
     color:#d82430; 
     background:#fef2f2; 
     border-color:#fecaca; 
    }
.lcf-item-info { 
    flex:1; 
    min-width:0; 
}
.lcf-item-info .lcf-item-name { 
    font-weight:600; 
    font-size:14px; 
    color:#111827; 
    line-height:1.3; 
}
.lcf-item-info .lcf-item-meta {
     font-size:12px; 
     color:#6b7280;
      margin-top:4px; 
      overflow:hidden; 
      text-overflow:ellipsis; 
      white-space:nowrap; 
    }
.lcf-item-tick {
    width:22px;
    height:22px;
    border-radius:5px;
    border:2px solid #d1d5db;
    background:#fff;
    display:flex;
    align-items:center;
    justify-content:center;
    flex-shrink:0;
    transition:background .15s, border-color .15s;
}
.lcf-item-tick svg { stroke:transparent !important; fill:none !important; width:14px; height:14px; display:block; transition:stroke .15s; }
.lcf-item-tick svg polyline { stroke:transparent !important; fill:none !important; stroke-width:3; stroke-linecap:round; stroke-linejoin:round; }
.lcf-item:hover .lcf-item-tick { border-color:#d82430; }
.lcf-item.lcf-selected .lcf-item-tick {
    background:#d82430;
    border-color:#d82430;
}
.lcf-item.lcf-selected .lcf-item-tick svg { stroke:#ffffff !important; }
.lcf-item.lcf-selected .lcf-item-tick svg polyline { stroke:#ffffff !important; }
.lcf-problems { 
    display:grid; 
    grid-template-columns: 
    repeat(auto-fit, minmax(120px, 1fr)); 
    gap:10px; 
}
.lcf-problem { 
    padding:14px; 
    border:1px solid #e5e7eb; 
    border-radius:10px; 
    cursor:pointer; 
    text-align:left; 
    background:#fff; 
    transition:border-color .15s, background .15s;
     font-family:inherit; 
    }
.lcf-problem:hover { 
    border-color:#d82430;
 }
.lcf-problem.lcf-selected { 
    border-color:#d82430; 
    background:#fef2f2; 
}
.lcf-problem-icon { 
    font-size:20px; 
    margin-bottom:6px; 
}
.lcf-problem-title { 
    font-weight:600; 
    font-size:14px; 
    color:#111827; 
}
.lcf-problem-desc {
     font-size:12px;
      color:#6b7280;
       margin-top:3px; 
    }
.lcf-char-count { 
    font-size:12px; 
    color:#6b7280; 
    text-align:right;
     margin-top:4px; 
    }
.lcf-radio-row { 
    display:flex; 
    gap:16px; 
    margin-top:8px; 
}

.lcf-radio-row label { 
    display:inline-flex; 
    align-items:center; 
    gap:6px; 
    font-weight:500; 
    cursor:pointer; 
    font-size:14px; 
}
.lcf-radio-row input[type="radio"] {
     accent-color:#d82430;
     }
.lcf-needed-by { 
    margin-top:12px; 
    display:none;
 }
.lcf-needed-by.lcf-show { 
    display:block; 
}
.lcf-drop { 
    border:2px dashed #d1d5db;
     border-radius:10px; 
     padding:24px; 
     text-align:center; 
     cursor:pointer; 
     transition:border-color .15s, background .15s; 
    }
.lcf-drop:hover, .lcf-drop.lcf-dragover {
     border-color:#d82430; 
     background:#fef2f2;
     }
.lcf-drop p { 
    margin:4px 0; 
    font-size:14px; 
    color:#374151; 
}
.lcf-drop .lcf-drop-hint {
     font-size:12px; 
     color:#6b7280; 
    }
.lcf-thumbs { 
    display:grid; 
    grid-template-columns: repeat(auto-fill, minmax(90px, 1fr)); 
    gap:8px; 
    margin-top:12px; 
}
.lcf-thumb { 
    position:relative; 
    aspect-ratio:1/1; 
    border-radius:8px; 
    overflow:hidden; 
    background:#f3f4f6 center/cover no-repeat; 
    border:1px solid #e5e7eb; 
}
.lcf-thumb .lcf-thumb-name { position:absolute; left:0; right:0; bottom:0; padding:3px 5px; background:rgba(0,0,0,.55); color:#fff; font-size:10px; text-overflow:ellipsis; white-space:nowrap; overflow:hidden; }
.lcf-thumb .lcf-remove { position:absolute; top:4px; right:4px; width:22px; height:22px; border-radius:50%; background:rgba(0,0,0,.65); color:#fff; border:none; cursor:pointer; font-size:14px; line-height:1; display:flex; align-items:center; justify-content:center; }
.lcf-thumb .lcf-thumb-status { position:absolute; top:4px; left:4px; padding:2px 6px; background:rgba(0,0,0,.65); color:#fff; font-size:10px; border-radius:4px; }
.lcf-thumb .lcf-thumb-status.lcf-thumb-err { background:#991b1b; }
.lcf-thumb-uploading { opacity:.7; }
.lcf-thumb-failed { outline:2px solid #d82430; }
.lcf-checkbox-row { display:flex; align-items:flex-start; gap:10px; margin-top:4px; }
.lcf-checkbox-row input[type="checkbox"] { width:18px; height:18px; accent-color:#d82430; margin-top:1px; cursor:pointer; flex-shrink:0; }
.lcf-checkbox-row label { font-size:14px; color:#374151; cursor:pointer; }
.lcf-sidebar { position:sticky; top:20px; display:flex; flex-direction:column; gap:16px; }
.lcf-summary dt { font-size:12px; color:#6b7280; font-weight:500; margin-top:10px; }
.lcf-summary dt:first-child { margin-top:0; }
.lcf-summary dd { font-size:14px; color:#111827; margin:3px 0 0; font-weight:500; }
.lcf-steps-next { list-style:none; padding:0; margin:0; display:flex; flex-direction:column; gap:12px; }
.lcf-steps-next li { display:flex; gap:10px; align-items:flex-start; }
.lcf-steps-next .lcf-sbadge { width:24px; height:24px; border-radius:50%; background:#d82430; color:#fff; display:inline-flex; align-items:center; justify-content:center; font-size:12px; font-weight:700; flex-shrink:0; }
.lcf-steps-next strong { display:block; font-size:14px; }
.lcf-steps-next span { font-size:12px; color:#6b7280; }
.lcf-phones a { display:flex; justify-content:space-between; padding:8px 0; border-bottom:1px solid #f3f4f6; text-decoration:none; color:#111827; font-size:14px; }
.lcf-phones a:last-child { border-bottom:none; }
.lcf-phones a span { color:#d82430; font-weight:600; }
.lcf-sidebar-title { font-size:15px; font-weight:700; margin:0 0 10px; }
.lcf-msg { padding:10px 12px; border-radius:8px; font-size:14px; margin-top:8px; display:none; }
.lcf-msg.lcf-show { display:block; }
.lcf-msg-error { background:#fef2f2; color:#991b1b; border:1px solid #fecaca; }
.lcf-success { text-align:center; padding:28px 20px; }
.lcf-success .lcf-check { width:64px; height:64px; border-radius:50%; background:#ecfdf5; color:#059669; display:inline-flex; align-items:center; justify-content:center; font-size:34px; margin-bottom:14px; }
.lcf-success h2 { font-size:24px; margin:0 0 6px; }
.lcf-success .lcf-ref { font-size:14px; color:#6b7280; margin-bottom:20px; }
.lcf-success .lcf-ref strong { color:#111827; font-family:ui-monospace, SFMono-Regular, Menlo, monospace; }
.lcf-req { color:#d82430; font-weight:700; margin-left:2px; }
.lcf-opt { color:#9ca3af; font-weight:500; font-size:13px; margin-left:4px; }















/* Photo instructions wrapper */
.lcf-photo-instructions {
    width: 100%;
}

/* Photo instruction list */
.lcf-photo-list {
    margin: 0 0 8px;
    padding-left: 20px;
    list-style: decimal;
}

.lcf-photo-list li {
    font-size: 14px;
    line-height: 1.6;
    margin-bottom: 4px;
}

/* Photo guidance text */
.lcf-photo-tip {
    display: block;
    font-size: 13px;
    color: #555555;
    line-height: 1.45;
    margin-bottom: 14px;
}

/* Print quality notice */
.lcf-print-notice {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 14px 16px;
    border-radius: 6px;
    background: #F3F3F3;
    border-left: 4px solid #D82430;
    font-size: 14px;
    line-height: 1.5;
}

/* Notice icon */
.lcf-print-notice-icon {
    flex: none;
    margin-top: 1px;
    color: #D82430;
}

/* Notice description */
.lcf-print-notice-text {
    flex: 1;
    color: #333333;
}

.lcf-print-notice-text strong {
    font-weight: 700;
}

/* Terms link */
.lcf-print-notice-text a {
    color: #D82430;
    text-decoration: underline;
}

.lcf-print-notice-text a:hover {
    color: #b51e29;
}

/* Mobile */
@media (max-width: 600px) {
    .lcf-print-notice {
        gap: 10px;
        padding: 12px;
        font-size: 13px;
    }

    .lcf-photo-list li {
        font-size: 13px;
    }
}

.lcf-field.new-style{
display:flex;
justify-content: space-between;
    align-items: center;
}
.lcf-field.new-style .date-wrapper{
width:40%;
}






/* What Happens Next Container */
.lcf-next-steps {
    border: 1px solid #E1E1E1;
    border-radius: 8px;
    padding: 18px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: #FFFFFF;
}

/* Heading */
.lcf-next-steps-title {
    font-family: Montserrat, Arial, sans-serif;
    font-size: 16px;
    font-weight: 700;
    color: #222222;
}

/* Ordered List */
.lcf-next-steps-list {
    margin: 0;
    padding-left: 20px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    font-size: 14px;
    line-height: 1.45;
    color: #333333;
    list-style-type: decimal;
}

/* List Items */
.lcf-next-steps-list li {
    margin: 0;
    padding: 0;
}

/* Mobile Responsive */
@media (max-width: 600px) {
    .lcf-next-steps {
        padding: 14px;
        gap: 10px;
    }

    .lcf-next-steps-title {
        font-size: 15px;
    }

    .lcf-next-steps-list {
        font-size: 13px;
        gap: 7px;
    }
}






/* Contact Box Container */
.lcf-contact-box {
    border-radius: 8px;
    padding: 18px;
    background: #F3F3F3;
    display: flex;
    flex-direction: column;
    gap: 6px;
    font-size: 14px;
    color: #333333;
}

/* Heading */
.lcf-contact-title {
    font-family: Montserrat, Arial, sans-serif;
    font-size: 16px;
    font-weight: 700;
    color: #222222;
}

/* Contact Links */
.lcf-contact-box a {
    font-weight: 700;
    color: #D82430;
    text-decoration: underline;
}

.lcf-contact-box a:hover {
    color: #b51e29;
}

/* Order Lookup Section */
.lcf-order-lookup {
    margin-top: 6px;
    padding-top: 10px;
    border-top: 1px solid #DDDDDD;
}

.lcf-phones span{
display:flex;
    align-items: center;
    gap: 12px;
}

/* Mobile Responsive */
@media (max-width: 600px) {
    .lcf-contact-box {
        padding: 14px;
        font-size: 13px;
    }

    .lcf-contact-title {
        font-size: 15px;
    }
}

/* Complaint received screen */
.lcf-grid.lcf-confirmation-mode { display:block; }
.lcf-confirmation-mode .lcf-main { display:block; }
.lcf-confirmation-mode #lcf-form-area { width:100%; }
.lcf-received-banner {display:flex;align-items:center;gap:24px;background:#edf7ef;border:1px solid #c7e5cd;border-radius:7px;padding:23px;margin-bottom:22px;}
.lcf-received-check {width:52px;height:52px;border-radius:50%;background:#188343;color:#fff;display:flex;align-items:center;justify-content:center;font-size:30px;flex-shrink:0;}
.lcf-received-intro {flex:1;min-width:0;}
.lcf-received-intro h2 {font-family:cursive;font-style:italic;font-size:34px;margin:0 0 4px;color:#111;}
.lcf-received-intro p {margin:0;font-size:13px;}
.lcf-received-reference {background:white;border:1px solid #c7e5cd;border-radius:6px;padding:12px 16px;min-width:218px;display:flex;flex-direction:column;align-items:flex-start;gap:4px;}
.lcf-received-reference small {font-size:11px;color:#555;}
.lcf-received-reference strong {font-size:23px;line-height:1.2;overflow-wrap:anywhere;}
.lcf-received-reference button {border:1px solid #ddd;border-radius:4px;background:white;padding:7px 11px;font-size:11px;cursor:pointer;}
.lcf-received-grid {display:grid;grid-template-columns:minmax(0, 1fr) 290px;gap:22px;align-items:start;}
.lcf-received-panel,.lcf-received-summary {border:1px solid #e2e2e2;border-radius:7px;overflow:hidden;background:white;}
.lcf-received-panel {padding:19px;}
.lcf-received-panel h3 {font-size:17px;margin:0 0 14px;font-weight:700;}
.lcf-received-steps {display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;}
.lcf-received-step {background:#f4f4f4;border-top:3px solid #bfbfbf;border-radius:4px;padding:14px 12px;min-height:118px;}
.lcf-received-step.lcf-current {background:#fff0f1;border-color:#d82430;}
.lcf-received-step small,.lcf-received-step strong {display:block;font-size:12px;}
.lcf-received-step.lcf-current small {color:#d82430;}
.lcf-received-step p {font-size:12px;line-height:1.5;margin:7px 0 0;}
.lcf-received-reminder {background:#fff3c5;border-radius:5px;padding:14px;margin-top:14px;font-size:12px;line-height:1.6;color:#704200;}
.lcf-received-right {display:flex;flex-direction:column;gap:14px;}
.lcf-received-summary h3 {background:#6b6b6b;color:#fff;margin:0;padding:12px 14px;font-size:14px;}
.lcf-received-summary-body {padding:10px 14px 14px;}
.lcf-received-detail {display:flex;justify-content:space-between;gap:12px;border-bottom:1px solid #eee;padding:8px 0;font-size:12px;}
.lcf-received-detail span,.lcf-received-description span,.lcf-received-photo-label,.lcf-received-video span {color:#555;font-size:12px;}
.lcf-received-detail strong {text-align:right;font-size:12px;overflow-wrap:anywhere;}
.lcf-received-description,.lcf-received-video {border-bottom:1px solid #eee;padding:9px 0;}
.lcf-received-description p,.lcf-received-video p {margin:4px 0 0;font-size:12px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;}
.lcf-received-photo-label {margin:10px 0 7px;}
.lcf-received-photos {display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;}
.lcf-received-photos a {display:block;aspect-ratio:1/1;border-radius:3px;overflow:hidden;background:#ddd;}
.lcf-received-photos img {width:100%;height:100%;object-fit:cover;display:block;}
.lcf-received-photos>span {font-size:12px;color:#777;grid-column:1/-1;}
.lcf-received-questions {background:#f3f3f3;border-radius:7px;padding:14px;font-size:12px;}
.lcf-received-questions strong {font-size:14px;}
.lcf-received-questions p {margin:4px 0;}
.lcf-received-questions a {color:#d82430;font-weight:700;}
@media(max-width:800px){.lcf-received-grid{grid-template-columns:1fr}.lcf-received-banner{flex-wrap:wrap}.lcf-received-reference{width:100%}}
@media(max-width:520px){.lcf-received-steps{grid-template-columns:1fr}.lcf-received-banner{gap:12px;padding:16px}.lcf-received-intro h2{font-size:27px}.lcf-received-check{width:44px;height:44px}}






/* Hide original heading after successful submission */
.lcf-wrap.lcf-success-active .lcf-header {
    display: none !important;
}

/* Hide original complaint sidebar */
.lcf-wrap.lcf-success-active .lcf-sidebar {
    display: none !important;
}

/* Confirmation takes full available width */
.lcf-wrap.lcf-success-active .lcf-grid {
    display: block !important;
}

.lcf-wrap.lcf-success-active .lcf-main,
.lcf-wrap.lcf-success-active #lcf-form-area {
    width: 100%;
    max-width: 100%;
}