Returns & Refunds Policy
Because almost everything we produce is custom-printed to your specification, our returns policy is necessarily strict. Please read it in full before placing an order. This policy forms part of, and should be read alongside, our Terms and Conditions. Where any point here differs from the Terms and Conditions, the Terms and Conditions apply.
1. Custom-Printed Goods Are Non-Returnable
All banners, signage and printed products are made to order from artwork you have approved. They cannot be resold. We therefore do not accept returns, cancellations or refunds on printed goods for change of mind, ordering the wrong size, uploading the wrong artwork, or no longer needing the item.
We will only consider a return or refund where:
- the print quality is demonstrably defective;
- the finished product is not the size ordered (allowing for the production tolerance in clause 3);
- the wrong item was supplied; or
- a proven production error was made on our side.
Approval of the print-ready file is the point at which artwork, spelling, layout and colour become your responsibility. Once an order is marked “Sent to Print”, it cannot be changed or cancelled.
2. You Must Contact Us Within 24 Hours
Any issue with your order must be reported to us within 24 hours of delivery. The 24-hour period starts from the moment you take delivery. Complaints raised after this window cannot be entertained.
When you contact us, please provide:
- your order number;
- a description of the issue; and
- clear, well-lit photographs showing the problem, including the full product. In case of any dissatisfaction with the print, please make sure to take proof images taken from at least 2 meters away.
Collection orders: please inspect and confirm your goods at the time of collection. Once goods have left our premises we cannot accept claims for damage, defects or shortages.
3. What Is Not a Defect
The following are normal characteristics of large-format printing and are not grounds for a return:
- Colour variance. We print in CMYK, not Pantone. A shade difference of 10–15% against your screen is considered a good print.
- Viewing distance. Our products are printed to be viewed from more than two metres. We do not print to photographic HD specification.
- Size tolerance. A variance of 2–5 cm in the finished product is within tolerance.
- Folding. Products larger than 110 cm × 110 cm are folded for delivery. Resulting creases and any discolouration along the folds are considered a correctly printed and delivered product. If you need your order rolled, tell us before placing the order and we will quote for it.
- Eyelets and hemming. These are supplied free of charge and carry no warranty for wear and tear.
4. Damaged Deliveries — Do Not Accept the Parcel
If the goods or the packaging appear damaged when the courier arrives, refuse the delivery. Accepting a delivery confirms that you are satisfied with the condition of the order at the point of receipt.
5. Late Deliveries
Our responsibility is to hand the order to the courier on time; proof of on-time dispatch is taken from the courier’s electronic scan into their facility. Delays caused by the courier, for any reason, do not qualify for a refund.
If your order is late because of late dispatch by us and you no longer need it, contact us immediately once the delivery timescale has expired and request a refund — and do not accept the parcel from the courier. Accepting the goods confirms that you accept the late delivery and no longer want a refund.
Delivery timescales run from the point we receive your print-ready file approval, not from the point of payment.
6. Returning Goods
Where we ask for goods to be returned for inspection — whether to arrange a reprint or to process a refund — the goods must be returned at your own cost. We bear only the cost of sending goods out.
If you intend to claim a full refund, the goods must be returned to us within 24 hours of receipt. Goods returned after that point will not qualify for a full refund. If returned goods are then sent back to you, the cost of doing so is payable by you.
7. Refunds
Once returned goods are received and inspected, we will notify you of the outcome. Approved refunds are normally processed within 5–10 working days.
Refunds are issued to the original payment method unless otherwise agreed.
Design charge: where a transaction is refunded for any reason, regardless of which party is at fault, a design charge of 50% of the invoice amount is deducted before the refund is processed. All design work and intellectual property in the artwork remains the property of Printed Today.
Our total liability on any order is limited to the value of that order.
Disputes raised through PayPal or another payment provider are resolved under that provider’s procedures, and their outcome is final and binding.
8. Fraudulent Claims
Every banner we print is photographed, every parcel is weighed, and quantities are recorded on the courier manifest. Claims we believe to be fraudulent will be pursued through the strictest legal proceedings, and all costs arising from such claims will be recovered from the customer.
9. Consumers
If you are buying as a consumer rather than for business purposes, nothing in this policy affects your statutory rights. Custom-made and personalised goods are exempt from the 14-day cooling-off right under the Consumer Contracts Regulations 2013, so change-of-mind cancellation does not apply. However, where goods are faulty, not as described, or not of satisfactory quality, your rights under the Consumer Rights Act 2015 apply in full, and we will cover the cost of returning them.
Contact Us
AA Printers Limited (trading as Printed Today) Company Registration Number: 09675861 Registered Office: 31 Sackville Street, Manchester, England, M1 3LZ Correspondence Address: Suite 22c, City Tower, Piccadilly Plaza, Manchester M1 4BT Phone: +44 208 077 1994 Email: [email protected]
Last updated: [09.09.2026]
