Lodge a complaint

1

Find your order

We'll pull up your order details.

Order number *

Delivery postcode *

Order found · Placed — · Delivered — · — items

2

Which item has the problem? *

Select one or more items, or the whole order. Items appear here once you look up your order.

Whole Order

Problem affects everything

3

What went wrong? *

Choose the option that fits best.

4

Tell us what happened *

The more detail, the faster we can fix it.

Describe the problem *

0/500

Do you need this sorted by a particular date?

Yes No

Needed by

5

Add photos of the problem (optional)

Please include

The whole banner, laid flat or hung up, from about 2 metres away
A close-up of each problem area

Take photos in daylight or normal room light, without flash, with the problem clearly in focus.

Please view your print from at least 2 metres away. Our products are printed on large format printers and are made to be seen from a distance of more than two metres, so they are not photo-quality HD prints up close. See Print Quality Expectations in our Terms & Conditions.

Drag & drop photos here

or click to browse · JPG, PNG, HEIC · up to 8 photos, 10MB each

Have a video of the issue? (optional link) Please make sure the link can be viewed by anyone who has it.

I'll keep the item and its packaging until this is resolved. *

Find your order

Which item has the problem? *

What went wrong? *

Tell us what happened *

Add photos of the problem (optional)

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